The following is an edited summary of the presentation, with speech-recognition errors corrected for clarity.
Start with business ownership
Digitalization works best when business needs guide the choice and use of technology. Clear responsibilities, defined processes and management involvement provide the foundation for useful automation. A system alone cannot resolve unclear ownership or inconsistent working practices.
Connect systems with real operations
ERP and other business applications need to reflect how the company works. Finance, procurement, vendors, invoices, purchase orders, approvals and reporting should follow agreed processes. Integration becomes useful when information moves consistently between these activities.
Make governance part of everyday work
Access control, approval authority, information protection and documentation help people use systems responsibly. For AI tools, companies also need clear rules about permitted data, review of outputs and responsibility for final decisions.
Build trust in data and reporting
Reliable reporting depends on consistent master data and clear ownership. Vendor, customer, item and project records, dimensions, approval limits and user roles need ongoing attention. Business departments should define their requirements and take responsibility for the information they use.
Support people beyond go-live
User adoption requires practical documentation, focused training, key-user support and involvement from department heads. After go-live, teams need to review daily usage, resolve issues and maintain approval discipline so that people can trust the system.
Use automation and AI on a sound foundation
Automation can make existing processes faster, including processes that contain errors. Before expanding automation or AI, review data quality, responsibilities, permissions and the reliability of reports. Human review and business accountability remain essential.
Measure readiness and improve continuously
A structured business environment can support better operational control, customer response, management decisions and preparation for projects, tenders and audits. Useful progress depends on clear measures, realistic planning and regular review—not simply the number of tools implemented.